FAQs
What are your shipping rates?
We ship throughout New Zealand including Waiheke Island. If you require shipping to Great Barrier Island or Stewart Island please contact us for a shipping quote.
Our shipping rates cover three regions
Auckland $10
Rest of North Island $12
South Island $14
Rural Shipping - $23
Do you do same day delivery?Kiwi Kids Gifts doesn't provide a same day service, all gifts are sent via courier within 1-2 business days.How soon will my gift order be shipped?
As above, your order will be collected by the courier within 1-2 days of your order.
In certain circumstances we will allow pick ups. Please contact us on info@kiwikidsgifts.co.nz to discuss.
It's really important that you provide a full and correct delivery address when you place an order. If there is an error in the address, re-delivery will incur an additional delivery charge. Kiwi Kids Gifts will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.
Please note
Courier delivery timeframes are a guide only. Once an order is with the courier we have no control over the timeframes, and we, like you, rely on their good service and timeliness.
Do you have a physical store?
We're an online business only (based in Auckland). We do occasionally pick ups. If you have specific requirements or questions you would like to discuss, please drop us a note and we will be back in touch quickly to help you out.
Can I get a refund?
We generally do not offer refunds on gifts. If, for any reason, you are unhappy with your purchase please contact us at info@kiwikidsgifts.co.nz
What is your privacy policy and terms of service?